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Privacy Policy

Consumer Privacy at Interval Leisure Group

Interval Leisure Group, Inc. (ILG) is a leading provider of membership services to the vacation ownership industry. ILG operates two primary businesses: Interval and Aston Hotels & Resorts as well as a number of websites including IntervalWorld.com, ResortDeveloper.com, PreferredResidences.com, AstonHotels.com, ResortQuestHawaii.com, MauiCondo.com, CondoDirect.com and VacationSource.com.

At ILG, we respect the privacy of our users and the importance of the information they entrust to us. This privacy policy applies to www.intervalleisuregroup.com and www.iilg.com only. This website is powered by ILG's service provider Thomson Reuters. When you sign up for investor-related e-mail alerts, you are actually entering your information directly with Thomson Reuters so that they can provide the requested service for you on our behalf. ILG service providers are prohibited from using your personally identifiable information for any other purpose other than for fulfilling the service you requested.

Please refer to the privacy policy of each of the other ILG websites stated above for the individual privacy practices of each site.

Information we collect about you

In General. We may collect personal information that can identify you such as your name and email address and other information that does not identify you.

  • Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, telephone number and fax telephone number.

Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our site.

  1. Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
  2. Cookies. When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit and the links you click. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.
  3. Other Technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. The information we obtain in this manner enables us to customize the services we offer our website visitors.

How we use the information we collect

In general. We may use information that we collect about you to:

  • perform services that you have requested;
  • manage your account and provide you with customer support;
  • communicate with you by e-mail, postal mail, telephone and/or mobile devices about the information you requested;
  • enforce our terms and conditions;
  • manage our business and
  • perform functions as otherwise described to you at the time of collection.

With whom we share your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include delivering packages, providing customer service, performing business and sales analysis, and supporting our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

  • Other Situations. We also may disclose your information:
    • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
    • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

    How you can access your information

    You can review and update your personal information by contacting us. More information about how to contact us is provided below.

    If you request that your personal information be removed from our records, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by law.

    Your choices about collection and use of your information

    • You will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request.

How we protect your personal information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

Children's privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.

Visiting our websites from outside the United States

This Privacy Policy is intended to cover collection of information on our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the "last updated" date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an e-mail to the e-mail address you most recently provided us (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

How to contact us

If you have any questions about this Privacy Policy or our information-handling practices, please contact us by e-mail or postal mail as follows:

Chief Operating Officer
Interval Leisure Group
6262 Sunset Drive
Miami, Florida 33143